Privacy

Contact forms and accounts

When you send an enquiry we keep your name, email and message to reply to you. When you sign in to the KAI portal we keep your email to run your account. We do not sell or share personal data. To see, correct or delete what we hold about you, write to us through the contact form. Uganda's Data Protection and Privacy Act 2019 applies, and the GDPR for visitors in Europe.

How we measure

We count how the website and the KAI portal are used so we can improve them: which pages are read, what people search for (and what they search for and do not find), which answers help, and how many people sign in, open their workspace or run a lab. It is aggregate product insight, not watching people.

• First party only. Our own code (assets/track.js) sends events to our own portal. No Google Analytics, no tag managers, no session replay, no ad pixels, no third-party scripts.
• No cookies for this, no fingerprinting. A random id per browser tab, kept in session storage and replaced every 30 minutes, groups one visit's events. It is never a cookie and never leaves the tab otherwise.
• What is stored: the kind of event (for example page view, search, answer opened), the page path, the site that sent you (its host name only), what you typed into a search box (lower case, with emails, phone numbers, long numbers and links removed), your country (two letters, from our network provider), whether you use a phone, tablet or computer, the browser family and your language setting.
• What is never stored: your IP address, your full browser string, your name or your email. If you are signed in to the portal, portal events are linked to your account so we can support you; website events never are.
• How long: individual events 90 days; daily totals 25 months. Only KAI admins see the results, as totals; any count under 3 visits is hidden.
• Feedback: “Was this useful?” stores your rating and comment. We remove phone numbers and emails from comments unless you tick “You may contact me”, and keep that email apart, for admins only.
• Your browser's choice wins. If your browser sends Global Privacy Control or Do Not Track, nothing is sent.